Support Policy

At VetScribe, we strive to provide exceptional support to ensure our users have a seamless experience using our patient profiling and voice note app. Our support team strives to provide robust self-service resources and timely email support to address any issues with our product. 

Email Support 

For questions not requiring immediate response, users can email help@vetscribe.co. Emails are monitored during regular business hours and users can expect a first response within 24 hours. We prioritize critical issues for fastest resolution.

User Feedback

We continually review our support policies and service metrics to improve response efficiency and effectiveness. User feedback is highly valued so please share any suggestions on how we can enhance your support experience. Our goal is to provide best-in-class support that exceeds your highest expectations.

Please do not hesitate to reach out via any of the above channels at any time if you require technical assistance or have questions, comments, or concerns regarding use of our app and services.