At VetScribe, we are dedicated to providing exceptional support to ensure a seamless experience with our patient profiling and voice note app. Our multi-channel support system is designed to provide you with the resources and assistance you need, when you need them. We offer robust self-service resources, timely email support, and convenient in-app assistance.
Self-Service Help Center
For immediate answers and guidance, we encourage you to visit our comprehensive Help Center at help.vetscribe.co. This is your first stop for information and solutions. The Help Center includes:
Detailed Guides & Articles: A growing library of articles and guides on how to use VetScribe's features
FAQs: Answers to frequently asked questions to get you back on track quickly.
In-App Support
We have integrated an in-app support system to give you direct access to help without leaving the application. You can access our in-app support via the chat feature (powered by Intercom) located within the VetScribe app. Through this feature, you can:
Search the Help Center: Instantly search our entire library of guides and articles to find what you need.
Request Support: If you can't find an answer, you can submit a support request directly through the chat. Our support team monitors these requests and will get back to you as soon as possible.
Email Support
For questions, issues, or feedback that do not require an immediate response, you can email our support team at help@vetscribe.co.
Monitoring & Response: Emails are monitored during our regular business hours.
First Response Time: We strive to provide a first response within 24 hours.
Issue Prioritization: We prioritize critical issues to ensure the fastest possible resolution.
User Feedback
Your feedback is invaluable in helping us improve. We continuously review our support policies and service metrics to enhance the efficiency and effectiveness of our support. Please share any suggestions on how we can improve your support experience. Our goal is to provide best-in-class support that exceeds your highest expectations.
Please do not hesitate to reach out via any of the above channels at any time if you require technical assistance or have questions, comments, or concerns regarding the use of our app and services.